knowledge management (km) / km metrics / opinion

February 9, 2004

Yahoo Group KM Systems and Research by Nick Bontis

Through a group at Yahoo I participate, Knowledge Management Systems, I received some very valuable feedback on KM and measures. Nick Bontis suggested to have a look at his website where he publishes his research papers. A particulary interesting one is

Bontis, Nick and Jac Fitz-enz. (2002). "Intellectual Capital ROI: A causal map of human capital antecedents and consequents", Journal of Intellectual Capital, 3, 3, 223-247.

After a chapter discussing the correlation of quantitative measures there is one on what Bontis calls the "correlation matrix of constructs" which discusses correlation found between key emplyee retention, value alignment and management leadership. The causal map graphic is not entirely making sense to me but I consider the methodology and some of the outcomes very useful for my own research on the validation of success maps.