New KM specific blogroll on KnowledgeBoard

There is a new blogroll for KM only blogs on Knowledge Board . Loads of good names there, and mine now as well...

Lambert Review and "Prosperity for all"

The Lambert Review, published in December 2003, adds to my first ever notice on this blog about the DTI sponsored initiative Accounting for people being another step by the government in pursuing knowledge management issues. This time it is not (as with Accounting for people) to create financial reporting standards but more to encourage the knowledge flow between universities and businesses.

The Lambert Review, paid for by HM Treasury, goes into more detail how this knowledge transfer can be encouraged, something that was already mentioned (but not very detailed) in the DTI Strategy Report called "Prosperity for all".

If you are not interested in details, the summaries of all these reports are available on each website.

Learning from direct sales and support for KM

I found some nice ideas on success measures on Smart Metrics to Measure Success. Most of the quoted measures seem to be based on a quite sophisticated CMS and a direct sales environment but they could still be valuable to KM.

One is called the "Freshness Factor",a measure of information provided to information actually sought after. Could be interesting in a time where information providers internal as well external to oganisations simply fill pages with information without really looking at the target group's interest in that specific information.

The other "Time to Resolution" is basically a way to measure the efficiency of internal or external service level agreements, something that should never be left out.