KM is automation
I was teaching third year students on a BA information management course the other day and after class one of them approached me to ask me about one of my statements, which was that KM is nothing but automation.
I had explained that KM is basically just like automating any other kind of production and that should the full potential of KM ever be reached (which I doubt for my lifetime) a brainless monkey could do the job a highly specialised lawyer does today. Provided that all know-how has been made explicit of course.
I couldnt remember where I first saw the notion of KM being comparable to industrial automation at the beginning of the industrial revolution, but essentially it is not really different. We, who work in KM, work on making knowledge workers more efficient but not essentially at making them more knowledgable. They have to recognise the patterns and apply existing know-how. Where it does not exist however, they still need to be smart and highly qualified.
So, two unanswered questions:
1. Am I right with this understanding of KM?
2. Where on earth did I read this on KM being automation?
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