Measuring knowledge in the new product development process

Measuring knowledge in the new product development process

Fiona Lettice, Norman Roth, Ingo Forstenlechner. International Journal of Productivity and Performance Management. Bradford: 2006. Vol. 55, Iss. 3/4; pg. 217, 25 pgs

Abstract (Summary)

The purpose of this study is to present a measurement framework to capture the importance of the use of knowledge within the new product development (NPD) process. A literature review enabled 200 product development measures to be compiled. These were categorized into six dimensions: stakeholder contribution, operating context, reuse, invention, exploitation, and NPD performance. Four companies applied selected measures and assessed the cube for its ability to improve measurement and management of their NPD process. This process refined the approach. A Web-based questionnaire (with 130 responses) assessed how a wider population perceived their performance and capability to measure performance in each of the six dimensions. Respondents consider themselves capable of delivering good products and services, but are less confident in their ability to manage and measure knowledge reuse, invention and exploitation activities.

Find this document here (ProQuest) or here (Emerald) or email me.